Liberty Mutual

The Home Insurance Guide

Overall Personalized Rating: 4.8/5 (Excellent)

Overall Personalized Rating: 4.6/5 (Very Good)

Summary

Liberty Mutual is one of the oldest and most established insurance companies in the United States. Our agent survey respondents complemented Liberty on its high service levels for its consumers and for having a broad product line. Liberty is a particularly good choice for consumers who want coverage for auto as well as home.

Key Benefits

  • Well established and respected insurance company
  • Large number of insurance products to fit your needs
  • Known for providing high level of service, a major benefit if you ever need to file a claim

Ratings Summary

Ratings Highlights

Overall Rating
Well established brand with a strong reputation in the industry for innovating on products and providing a high level of service. Typically, Liberty provides competitive pricing for service-oriented insurance carrier.
Pricing
Liberty Mutual is typically known for having higher levels of service over rock bottom prices. In our pricing research, Liberty's prices varied by the particular locale. In some regions they have near the best pricing, whereas in other regions it is not as competitive. As a general matter, Liberty provides competitive pricing particularly for a large service-oriented company.
Online Experience
Lengthy online interview process, including social security number, before quote.
Financial Strength
One of the largest, most established insurance companies in the United States.
Product Breadth
Many different products to choose from. Agents noted the strength of their bundled Home and Auto product.
Best for Claims
Good claims process because you pay for it.

Company Background

Liberty Mutual is one of the country's oldest and largest insurance companies, tracing its start back to 1912. It is headquartered in Boston, MA and has over 50,000 employees in 900 locations. Liberty writes policies in the vast majority of states.

The Home Insurance Guide's Reviews Methodology

The Home Insurance Guide uses a proprietary algorithm to evaluate the home insurance options presented. Factors include financial strength of the company, breadth of insurance products, pricing and customer service. In addition, The Home Insurance Guide conducts an invite-only annual survey and interviews home insurance agents to gain the insights from those whose job it is to understand and recommend the best insurance companies for their clients. Use of The Home Insurance Guide’s 2020 reviews by third parties without the express written consent of The Home Insurance Guide is prohibited.